Welcome to [Your Resort Name]! These Terms and Conditions (“Terms”) govern your use of our website at [Your Website URL] (“Website”) and all services provided by [Your Resort Name] (“Resort,” “we,” “us,” or “our”).

By accessing or using our Website and making a reservation, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Website or services.

1. Definitions

  • Resort: Refers to [Your Resort Name], located in Rishikesh, India.
  • Guest(s): Refers to any individual(s) making a booking, staying at, or visiting the Resort.
  • Website: Refers to [Your Website URL].
  • Services: Refers to all accommodations, facilities, and other offerings provided by the Resort.
  • Booking: Refers to a confirmed reservation for accommodation and/or other services at the Resort.

2. Acceptance of Terms

By using our Website, you affirm that you are of legal age to enter into a binding contract and that you accept these Terms and agree to comply with them.

3. Bookings and Reservations

3.1. Booking Confirmation: All bookings are subject to availability and confirmation by the Resort. A booking is confirmed only when you receive a written confirmation (e.g., email) from us, including a booking reference number.

3.2. Pricing and Payments: * Prices displayed on the Website are in [Currency, e.g., Indian Rupees (INR)] unless otherwise stated and are subject to applicable taxes (GST) and service charges. * Full payment or an agreed deposit is required at the time of booking or upon check-in, as per the specific booking conditions. * Payment methods accepted are [List accepted methods, e.g., major credit cards, debit cards, bank transfers, UPI]. * Prices are subject to change without prior notice, but confirmed booking prices will be honored.

3.3. Cancellation and Refund Policy: * Our cancellation policy varies depending on the room type, package, and seasonality. Please refer to the specific cancellation terms provided during your booking process and on your booking confirmation. * Generally, [Your General Cancellation Policy, e.g., “cancellations made less than 72 hours prior to check-in may incur charges up to the full booking amount.”]. * Refunds, if applicable, will be processed according to our policy and may take [e.g., 7-14 business days] to reflect in your account. * No-Show Policy: In case of a no-show (failure to arrive without prior cancellation), the full booking amount may be charged, and no refund will be issued.

3.4. Changes to Reservations: Any changes to a confirmed reservation (e.g., dates, room type, number of guests) are subject to availability and may incur additional charges. Changes must be requested in writing.

4. Check-in/Check-out Policies

  • Check-in Time: [Your Standard Check-in Time, e.g., 2:00 PM (14:00 HRS)]
  • Check-out Time: [Your Standard Check-out Time, e.g., 11:00 AM (11:00 HRS)]
  • Identification: Guests are required to present a valid government-issued photo identification (e.g., Aadhar Card, Passport, Driver’s License) at check-in. For foreign nationals, a valid passport with visa is mandatory.
  • Early Check-in/Late Check-out: Subject to availability and may incur additional charges. Please inquire with the front desk.

5. Guest Responsibilities

  • Conduct: Guests are expected to behave in a respectful manner towards other guests, staff, and resort property. Any disruptive, offensive, or unlawful behavior will not be tolerated.
  • Damage to Property: Guests will be held responsible for any loss or damage to Resort property caused by their negligence or willful act. Costs for repair or replacement will be charged to the guest.
  • Prohibited Activities:
    • Smoking: Smoking is [e.g., strictly prohibited inside all rooms and designated non-smoking areas. Designated smoking areas may be available.]
    • Pets: [e.g., Pets are generally not allowed, or specific policy on pet-friendly rooms.]
    • Outside Food/Drinks: [e.g., Consumption of outside food and beverages within resort premises may be restricted.]
    • Illegal Activities: Any illegal activities are strictly prohibited.
    • Weapons/Hazardous Materials: Prohibited on Resort premises.
  • Compliance with Rules: Guests must adhere to all Resort rules and regulations displayed on the property or communicated by staff.

6. Resort’s Rights

  • Refusal of Service: The Resort reserves the right to refuse admission or discontinue services to any guest found to be in violation of these Terms or for any other reasonable cause.
  • Eviction: The Resort reserves the right to evict any guest whose conduct is deemed unacceptable or in violation of Resort policies, without refund.
  • Changes to Services/Facilities: The Resort reserves the right to make changes to its services, facilities, or operational hours without prior notice, especially due to maintenance, renovations, or unforeseen circumstances.
  • Force Majeure: The Resort shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, epidemics, or government regulations.

7. Limitation of Liability

  • The Resort will not be liable for any loss or damage to guests’ personal property (including vehicles) brought onto the premises. Guests are advised to use in-room safes for valuables.
  • The Resort will not be liable for any injury, illness, death, or loss sustained by a guest unless caused by the gross negligence or willful misconduct of the Resort.
  • While we strive for accuracy, the Website may contain technical inaccuracies or typographical errors. The Resort reserves the right to correct any errors and make changes to the Website at any time.

8. Intellectual Property

All content on this Website, including text, graphics, logos, images, software, and intellectual property, is the property of [Your Resort Name] or its content suppliers and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

9. Links to Third-Party Websites

Our Website may contain links to third-party websites or services that are not owned or controlled by [Your Resort Name]. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to read the terms and conditions and privacy policies of any third-party websites you visit.

10. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, specifically the jurisdiction of the courts in Rishikesh, Uttarakhand, India. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Rishikesh.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. The “Last Updated” date at the top of this page will indicate when the Terms were last revised. Your continued use of the Website and our services after any changes indicates your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

  • By email: [Your Contact Email Address, e.g., info@[yourresortname].com]
  • By phone: [Your Phone Number]
  • By mail: [Your Resort Name] [Your Full Address] Rishikesh, Uttarakhand, India [Your Postal Code]